The staff was very friendly and helpful. The selection was just what I needed. I will recommend them to all my friends.
At the beginning of January I relocated here from the DMV area. I left majority of my furniture there because I thought it would be cost effective to purchase furniture here in Florida. I shopped around at various furniture stores and finally settled on a nice living room group from rooms to go. In addition to the furniture I purchase the protection plan that was to cover against spills. The furniture was delivered uncovered after being transported in a dirty moving truck. Needless to say a few pieces were a mess. I contacted customer service and they quickly exchange the pieces. Fast forward I held a holiday event at my home and one of my guest spilled a unknown substance on my sofa. I called a professional cleaner and him was unable to remove the substance. I remember the protection purchased earlier in the year and contacted Room To Go believing they would be able to resolve this easily. A month later needless to say their attempted at resolution was to send a technician out to take pictures and call me a week later explaining they were going to pick the unit (sofa) up and return it eight days later after exchanging one side for a new side. I questioned how we’re they going to exchange one portion of the sofa with a new portion without there being a noticeable difference between the old and the new, and there not be a noticeable difference between the two. The CSR explained that was what they were willing to do take it or leave it. I explained that was not the explanation or expectation set for after purchasing this protection. The CSR again affirmed the before mentioned. I asked to speak with a supervisor and was placed on hold. The CSR returned to the line explaining the supervisor confirmed what she had previously stated and what was I going to do. I explained I asked to speak to a supervisor and I still would like to. The CSR placed me on hold again and after 5-7 minutes returned at 4:54 pm explained that the supervisor had left for the day because the service center was closing at 5:00 pm. I was flabbergasted after spending 45 minutes on the phone attempting to resolve a simple issue to end with this outcome. I purchase furniture annually because I am often impressed with the new styles and selections that various manufacturers produce. However, I will never recommend or purchase ANYTHING from Rooms To Go, and will continue to share this experience, unprofessional behavior, refusal to honor the terms of repair or replace portion of the service agreement.
Great experience. Price was right (I am a ""Shopper""). Thanks to MOVE4ALL, INC. as well for the $75 same day delivery. Everything went without a hitch. Great staff & good prices. I'll be back.
Harvey was amazing he greeted me and showed me what i was looking for and checked on me when he saw me again. I went in there just to look I was not planning on walking out with a whole bedroom set && an hour later i sure did, Harvey was kind and lots of patience.
I have always gone to RTG and had great service until recently. My first bad experience was with the finance department after deciding on my purchase we walked into her (Bebe's) office she took her time acknowledging us then during the entire transaction she continued to talk to her coworker in the office take several phone calls and got mad and started to argue with us when I asked if she could just finish up our transaction before she took another phone call. She was Sooooo rude. The second experience a couple weeks later my mother walked over to a bed and took the tag off because she wanted to purchase it as she was walking away a man walked up to her screaming you can't take the tag off so she turned to walk away and he continued to follow her and then had the nerve to say he was going to call the police because she told him to stop following her. I understand having one or two bad apples but they are a clan that sticks together when I asked for a manager in both cases I got the run around oh he just left, oh you can't call corporate they dont handle the outlet and after leaving the store and calling back I was told several different names as to who the manager was. And its a shame because I have been a faithful customer that will not return because of the bad apples I have encountered. Hopefully RTG outlet will get some better employees because as of today 11/24/17 they suck.
Rooms To Go Outlet Furniture Store Altamonte Springs is a US Lodging based in Altamonte Springs, Florida. Rooms To Go Outlet Furniture Store Altamonte Springs is located at 1028 FL-436, Altamonte Springs, FL 32701, USA.
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