This store has a policy of no exchanges with out a receipt. I received a gift of a bracelet and it was too big. I just wanted the exact bracelet but in a smaller size. They would not budge. I will not be doing future business with them. Terrible store policy.
Extremely disappointed when I get purchased a beautiful Pandora bracelet for my wife for her birthday and it was a little too big. I was told by Pandora If I brought it to a Pandora store they would resize or give her a little smaller size. We were told that the owner of this location (Altamonte Mall) will not honor Pandora's guarantee.
Do not go here!! Drove all the way here to exchange the size and even though I had the original packaging, I was told it was a franchise and she would not exchange anything without a receipt. Every other Pandora store makes exchanges without the receipts. All the other reviews are correct. If you're buying something from them, perhaps you would have a better experience. Do not go there expecting a return!!
My boyfriend bought me a bracelet yesterday but received the wrong size on accident. On my way to exchange I read some reviews and got nervous. However upon entering the store the ladies were very nice including who I assume was the manager. I had my receipt and everything my bracelet came with. They not only handled my transaction well but they went above and beyond to find me the right size bracelet. I'm very pleased with their service.
Avoid the place. My husband bought me a gift from this store about $400. They just put those $400 items in a cheap paper bag and told him they dont have any box. They also lied to my husband that he could return the item with the receipt. However after my husband paid. Receipt was stamped "NO RETURN OR EXCHANGE ". Will never shop again. Be aware of the store. Scammer.
Pandora is a US Jewelry Store based in Altamonte Springs, Florida. Pandora is located at 451 E Altamonte Dr # 227, Altamonte Springs, FL 32701, USA.
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