THIS STORE DOESNT EVEN DESERVE A STAR. IT SHOULD BE MINUS SIGN.
Came in to have my wedding set inspected (it's a 2 piece) and the sales associate rudely said only the engagement portion is covered for inspections (as if I was trying to get a "freebie"). I pointed out previous inspection records (in one of those plastic cases they give you) showing two different warranty #'s, but it didn't matter. She took the middle ring, checked the marquise centerpiece really really quick, and gave it back to me. There are many other small diamonds on the band btw. I've never received such condescending service at a Kay before.
STAY AWAY FROM THIS STORE.
Bridgette is awesome, helpful and very knowledgeable. Great experience with her
Had a wonderful experience at this Kay Jewelers! We came in looking to browse on a budget and Bridget Conley approached us immediately. I let her know our budget and she went above and beyond looking to help us. Bridget was pulling out many styles which was very helpful in deciding. Most times it feels rushed at different locations while being so specific in what I wanted. Bridget showed no irratation and was happy to help us the entire time. She didn't seem like a salesmen or anything. Bridget was honestly a pleasure to work with and I specifically asked for her name because others looking to shop this location should ask for her. I depend on reviews to have good experiences and if you want one ask for hero. Bridget had me walking out of their feeling happy w my purchase and Estatic w the customer service. We had our ring back and sized within a week. Hands down great location. Fast effiecent and friendly.
Terrible consumer service!!! Dropped of my ring for the 3rd time due to the stone falling out. The sales person acted as she didn't want to bothered when I dropped it off.. I told her my stone had fallen out for the 3rd time(same stone) and I asked when will the be back.She said June 02..Ok it's June 17 still no call from Kay's to let me know if it's ready..So I send my daughter there to see if they were ready..The 1st thing she tells me "You need to find a new Kay to go to because their customer service is terrible! I'm like "wow" I thought it was only me..The sales girl asked if anyone called and she told them "no my mom asked me to pick up her rings".The sales girl then tell her they call when it's ready..My daughter say she had to ask if she could just check to make sure they're not ready,she said the girl seem to have an attitude! Customers spend to much money for you to hire people with such nasty customer service..Maybe they all need to go back through training and learn to respect and treat the customers a little better..I will not be buying from Kay Jewelers or taking the rings I do have now back to the Altamonte mall store..
WORST EXPERIENCE EVER. STAY AWAY FROM THIS STORE. THE SALES REPS DONT KNOW WHAT THEY'RE DOING. AND THEN YOU GET DOUBLE CHARGED AND NO ONE WANTS TO ANSWER THE PHONE OR HANDLE THE CONCERN. SO SAD. DISAPPOINTED. I AM GOING TO RETURN MY PURCHASE AND GO TO ANOTHER JEWELRY STORE, ie. PANDORA - SINCE THEY PROVIDE BETTER CUSTOMER SERVICE.
SALES MANAGER SWIPED MY CARD SECOND TIME & THEN SIGNED *MY NAME* ON THE TOUCHPAD AND SAYS IT'S NOT GONNA GO THRU, BUT YET IT DID TWICE! I'M DISAPPOINTED IN THIS STORE AND COMPANY-THIS RUINED MY VALENTINE'S DAY. YOU NEED BETTER EMPLOYEES.
Kay Jewelers is a US Jewelry Store based in Altamonte Springs, Florida. Kay Jewelers is located at 451 E Altamonte Dr Suite 1217, Altamonte Springs, FL 32701, USA.
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