I have fond memories of going out to dinner at the Chinese restaurants close to our suburban New Jersey home. China Gate brings back those memories and creates new ones. I love the little pots of hot mustard and duck sauce, along with the tiny carafe of soy sauce. I really enjoyed my pot of Jasmine tea, as well. One plus for me is that China Gate has Almond Chicken on the menu, a rarity at Chinese restaurants these days. The atmosphere is quiet and tranquil, although the wall mural of Bruce Lee is unique to my restaurant experience. The service is excellent, as was the food. We were given complimentary Spring Rolls that were delightful.
Have been ordering here for MANY years, normally all is fine. I work in a big office hat orders delivery all the time...but no more. About a month ago, I ordered by phone to pick up. The dude who answered the phone was rude, short, unprofessional and cut me off while i was speaking to validate his "point". Younger, dark hair slightly asian. I merely mentioned that the previous time I ordered, he dumpling sauce was left out of the order. It was repeated back to me at the time, so was confident it was right. On a large order, it's difficult to check a large bag of food. This is what we pay the for, since they do it EVERY DAY! he took an IMMEDIATE attitude and during the closing of the conversation, he decided that in order to have the "upper hand" because he was embarrassed or offended, or didn't know how to handle the situation (and I was MORE than polite when i mentioned it, to hang up on me WHILE I was talking.) This person is RUDE, unprofessional and does not understand the concept of common decency and respect. when I picked up the food I was visibly upset and annoyed and called it to his attention in front of other customers. I did not yell, but was assertive and direct. He again chose to interrupt me while I was speaking as he did to "silence" me when he hung up. I will tell you it did not go well for him. The owner was there and observed his behavior. She knows I've been a long time customer and saw how hen handled it. He made nothing but feeble excuses and a sarcastic meaningless, insincere apology. Walked away from me while I was speaking taking NO accountability. I will never spend another dime in that restaurant no matter how good the food is. This person does not deserve his job and should choose another profession. I'm sure he's done this to other people, but I'm the only one to call him on the carpet. So, screw this place because of him...
I will definitely be back to China Gate.
Our party of 10 loved China Gate! The owner and staff did an excellent job serving us. The food was delicious. We tried many different dishes and they were all excellent. Thank you for a great dining experience!
Best Chinese restaurant experience, they actually have waitress to serve you, not like other Chinese restaurant around don't care about you. The lady was very polite and keep asking me if I need anything, they interact with customer rather than cold face. I love that, and will come back with my girls and family.
Food is reasonably good but very poor customer service. The last four times I ordered there was an issue each time from forgetting to make a dish spicy to the delivery driver not having cash for change and having to come back twice to chicken that was an edible that felt like cartilage when you ate it and was overcooked and they would not refund. A inedible $20 dish and they offered me a free cup of soup or egg roll. I only order here occasionally because they deliver quickly and are close by.
China Gate Chinese Restaurant is a US Restaurant based in Altamonte Springs, Florida. China Gate Chinese Restaurant is located at 1062 Montgomery Rd, Altamonte Springs, FL 32714, USA.
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