I was shopping in the bug control section. But know one was there to help. The front desk paged and paged and yes paged. For someone came to help.i was greatfull that someone help me.
i had one picket split from the ground up almost 2 foot long. i called lowes and was told there is no warranty on the fence and since it's wood it splits. because wood splits. i got them to come out and replace it but they said they wouldn't do it again. i was also told i would receive a $150.00 lowes gift card and never got it. it's even written on the contract.
5.0 star rating 8/12/2017
i had a new fence put up in my yard. i paid $4,200.00 for the fence. the crew they hired to do the fence was really great. they did everything right and had the old fence removed and new one put up in one day.
There is also a man named Ray and Dave that were very helpful to picking, and making sure the door had the proper adjustments after being installed. They all work very hard to insure you are happy with your purchase and I am very satisfied at the way they have been taking care of my door purchase. Great team work !!!
I am giving dept that handles the doors, (mill works) a 5 star .There is a young woman named Jeannie Madrid that was so helpful to me in picking out a door. She had such patience as I investigated the different doors over a period of a few months so I could be sure I was happy with the door I choose.
Always have problems finding items in the Lowe's stores. Employees are usually untrained and unwilling or unable to help... This time i was looking for specific painted white screws for attaching aluminum roofing and soffit... However the 3 guys hanging around the building supplies were no help... They were busy socializing and checking their smart phones... I had to find these screws on my own. Also never a manager in sight!
Run from this place. Management could care less about your experience. I tried to use a valid store coupon. It was a new coupon and the manager on duty, Michelle, refused to use it because she hadn't heard about it yet. She even refused to scan it after asking multiple times for her to prove me wrong. I had to order the items online to do a store pickup 15 minutes away which was a huge inconvenience. She did not care at all that the coupon worked online (it was in store or online coupon). As a manager, I'm surprised she literally could care less about my inconvenience at Lowe's. There is a Home Depot across the street. Go there instead and avoid a headache of poor customer service.
7 reviews
for these reasons i told everyone i know who was looking for a fence to go somewhere else. Lowes lost thousands of dollars of buisness from friends because of the gift card and the "wood splits" comment.
Lowe S Home Improvement is a US Hardware Store based in Altamonte Springs, Florida. Lowe S Home Improvement is located at 110 N State Rd 434, Altamonte Springs, FL 32714, USA.
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