Love the customer service. Victor will get you were you need to be. Thanks.
I had my rental car less than 24 hours. No passengers or objects were ever in the front or back seat. I returned the car in clean condition. Now 2 weeks later I receive a letter accusing me of returning the car with "excessive sand/ dirt". This is impossible since the car was used only for 3 hours of highway driving and returned the next day. The letter says my credit card will be charged $150. A TOTAL SCAM. When you return the car they ask you to just write down the mileage and just turn in the keys. No one comes out to look at the car. I should have insisted that the employee come and inspect the car and tell me to my face that it was dirty when it clearly was not. I can only hope that this whole thing is a mistake and the Budget employees are not just devious liars.
We have been renting exclusively from Budget's Lake Mary, Florida location for our business trips. We have had a few problems. First trip, we were sold an upgrade with GPS and XM radio. Neither worked. Called Budget right away and the manager's response was "someone must have taken the chip out". (No refund and/or discount. So unfortunately we paid $74 for a pointless upgrade) Next trip, none of the outlets would work so it was impossible to charge my cell phone, which is very much a necessity while traveling. Spoke to the same manager, " you should have brought the car back." Really? Who has time to turn around 3 hours into a business trip? No offer of coupon, discount etc. And to top it off an additional $65 was added to the bill for an additional driver which we thought was free. Budget has horrible customer service and a lot of extra fees. We are trying a different location and hoping that helps but if not we will be using a different rental company.
Poor attitude and customer service. Guy behind the counter does not care about the customers. Was running a bit behind and may have not made it on time. I called and the guy told me if I am not there by closing time sharp it will be another day charge. BTW, I am a corporate client.
I will never come here again! After I was denied a rental car because I do not have a major credit card (I was using my debit card which I have used plenty of times before to rent a car), we tried using my fiances credit card. This did not work however because the hold needed to be put on my card. We decided we were just going to go somewhere else when he didn't want to work with us. As we were about to leave this man called my fiance an offensive name and my fiance became upset. We left immediately as this man chased us out the door screaming at my fiance. He went to try to hit him but I stood in between trying to break it up. I was able to get my fiance out of there but this behavior for any establishment is reprehensible! No one should treat someone that way especially someone in the customer service industry. I will never again use this location again let alone budget! One star is even too much for this place.
Budget Car Rental is a US Car Rental based in Altamonte Springs, Florida. Budget Car Rental is located at 225 Shorecrest Dr, Altamonte Springs, FL 32701, USA.
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