After asking a member of staff for help I received excellent customer service. Very friendly and did everything to help.
Been visiting this store for over a decade now, never to buy anything, just to check out the cool gadgets. The workers never minded us messing around with the equipment. When I actually did need to speak with one of them, I was able to have all my questions answered and was helped right away.
Absolutely rude services department and not helpful at all. It is easy and way better to send your phone to the apple care on mail and wait couple of days to get it fixed than going to this service center. In one sentence, Apple Altamonte mall made me to switch to Android. They are absolutely worst.
In contrast, the customer service experience from Apple Care online support has been fantastic.
Always crowded and a long wait. They need more stores to satisfy the demand. They always have someone on hand to help get your name on a list, but it is still a one hour wait or longer.
My prior visits to the Altamonte Apple store have been great, but the customer service rep I dealt with during my last visit was the worst I have ever encountered at any store in my life. This rep blamed me for visiting the store too soon to pick up an item that I was told by another Apple employee would be ready 20 minutes before I even got there. The rep had a bad attitude from the start and I did not appreciate it so I asked to speak to a manager, which she refused. I wondered why this Apple store had so many 1 star reviews, but now I understand. Apple may have some of the best products, but some of their store employees need serious customer service training or they should not be working directly with customers.
Apple Altamonte is a US Electronics Store based in Altamonte Springs, Florida. Apple Altamonte is located at 451 E Altamonte Dr, Altamonte Springs, FL 32701, USA.
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